DispatchSAM (888) 501-3SAM Call Sam

Your calls and bookings

Every call Sam took and every job it booked. No password, just a code by text.

To sign in you need two things, both on your invoice: your CBI number and the number your customers call. Changing your plan or raising a ticket asks for your business name as well — three things, further down this page and on the phone.

We send at most five codes a day, and a code only works with your account number and your registered phone. It is how we make sure nobody can guess their way into your calls — those recordings are your customers' voices, and they are yours alone.

Manage your account

Change how many jobs Sam can book at the same time, your hours, the days you’re shut, the trades you take and the ZIP codes you cover — or tell us about a problem.

You'll need three things, and all three are on your invoice: your CBI number, the number your customers call, and your business name.

Can't find them? Call Sam on (888) 501-3SAM and it can do it on the call.

Find your account

Printed on every invoice we send you. Dashes optional.

Business
CBI number
Number we answer
Your plan
Jobs at the same time
Trades
Hours
Days off
Area
Change your plan

  • Going up: we email you an invoice for the new monthly rate, and the extra capacity starts once it's paid. Nothing on your account changes before then.
  • Going down: you keep what you have for the rest of the billing month you've already paid for, and move to the smaller plan when that month ends. You're billed on the anniversary of the day you paid, so that isn't the 1st unless that's the day you started — the exact date comes back on screen when you apply the change. Nothing is charged and nothing is refunded.

Done.

When you work

This is what Sam books against. Saving takes effect on your next call — Sam still answers on a day you’re closed, it just books the next day you’re open.

Days you’re shut

A public holiday, a week off, a day you’re on a big job. Closing a day never cancels anything already booked on it — we’ll tell you what’s there and leave it to you.

What you do, and where

Sam turns away anyone outside these ZIP codes, and takes the trades you tick. Both are live on your next call.

Commas, spaces or new lines. A range like 78660-78669 covers all ten.

What a caller hears when they ask where you work. Worth changing whenever the ZIP list does.

Something wrong, or something else you need

Tell us and we'll give you a ticket number to quote. You can raise one any hour — the line and this page are always open.

Leave it blank and we’ll use the address on your account. If you’re closing the account we always write to the address on the account, whatever you put here — that letter is too important to send anywhere else.

Ticket raised.