What Sam never does, and why.
A company that turns away work it can't do well is easier to trust with the work it can.
(888) 501-3SAMSales, sign-up and support · any hour
Does and never
Does
- Answers every call, any hourIncluding the days you're closed.
- Books only verified addressesChecked with Google first, so the van goes to a real door.
- Texts you every bookingAnd every emergency, with the caller's details. No booking texts from 8pm to 8am; emergencies come through any hour.
- Confirms and remindsTexts a day and three hours before, then a call two hours out, to the customer and to you.
- Follows up for a weekAnyone who didn't book, and gave us a way to reach them, hears from you again.
- Speaks Spanish tooIt switches the moment a caller speaks Spanish, and their texts come in Spanish.
- Tells you every eveningThe day's calls and bookings at 7pm, plus a weekly and a monthly report.
- Your account pageEvery call and booking. A code by text, no password.
Never
- DiagnosesIt can't see the unit. Your tech can.
- Quotes a priceA price on the phone is one you're held to.
- Transfers the call to youYou're on a ladder. It books the job instead.
- Promises a callbackThe booking is the answer. Nobody waits by the phone.
- Takes trades it doesn't knowHVAC, plumbing and electrical only.
- Sells to shops with a staffed deskIf someone already answers, you don't need Sam.