What Sam never does, and why.

A company that turns away work it can't do well is easier to trust with the work it can.

Answers every call, any hourIncluding the days you're closed.
Books only verified addressesChecked with Google first, so the van goes to a real door.
Texts you in an emergencyGas, sparks, CO or a leak: your on-call phone, mid-call.
Confirms and remindsTexts a day and three hours before, a call two hours out.
Follows up for a weekAnyone who didn't book hears from you again.
Speaks Spanish tooIt switches the moment a caller speaks Spanish.

DiagnosesIt can't see the unit. Your tech can.
Quotes a priceA price on the phone is one you're held to.
Transfers the call to youYou're on a ladder. It books the job instead.
Promises a callbackThe booking is the answer. Nobody waits by the phone.
Takes trades it doesn't knowHVAC, plumbing and electrical only.
Sells to shops with a staffed deskIf someone already answers, you don't need Sam.

Call it and try to make it break one.