For HVAC, plumbing and electrical shops
Guides
Phone scripts and call-handling for small trade shops. Copy them, use them.
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HVAC
After-hours calls in a small HVAC shop
Five ways to handle the 9 PM call, what to ask, when to tell a caller to leave the house, and a copyable script.
Read the guide -
Plumbing
Plumbing leak intake script
Shutoff first, then the booking: the order of a leak call, where the valves are, and a copyable script.
Read the guide